ASOS
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CROOKS AND LIARS!
Ordered a pair of Clark's Wallabee shoes to Dubai for my son's first day at school. Made sure I left plenty of time for them to arrive. The shoes did indeed arrive in time but were Bershka instead of Clarks, not what we ordered. Leaving us only 5 days before school started to rectify. I got onto a chat and kindly asked for them to send the correct shoes immediately but no, this was not in their 'guidelines', despite me trying to escalate to a manager, the customer service rep signed out, then signed back in pretending to be his own boss. The whole chat was beyond insulting. The upshot after 2 hours almost of wasting my time was that the wrong shoes would need to be returned first and 'inspected' before a refund would be considered. As opposed to just sending out the right product since it was their mistake, AND apologising for it. I had to go then to the trouble of initiating a return with a local courier. That was 10 days ago and still zero word from ASOS. We had to purchase a second pair of shoes which means we are now out of pocket for two pairs. On top of this the ASOS customer service is truly deplorable - I spent almost 2 hours in an online chat to get nowhere and to be treated like an idiot, with repeated lies and insults to my intelligence. They just copy paste the same bog standard excuses over and over like a robot. I am amazed that ASOS is still in business and Clark's should seriously reevaluate that retail partnership. Are you aware that ASOS effectively steals money from your customers in your name? Never ever again will we shop with ASOS. Absolute criminals.