PR
Princess Cruises
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what an absolute useless company
what an absolute useless company. Booked a cruise three weeks ago - over £14k, then regretfully had to cancel because of health reasons. Emailed 7 times without reply from them. Spent two days ringing before I eventually got connected to a real human. Explained the situation - totally genuine reason, only to be told that the £2k deposit was forfeited. How on earth can they take £2k deposit when the cancellation was only 3 weeks after booking and the cruise was still 5 months away. A totally disgusting operation and one that i will never consider ever using - Back to Royal Caribbean next time - RC are a superb customer focused company, unlike this shower of s....!