Kenyatta Roebuck

Nov 5, 2021

PLEASE STAY FAR, FAR AWAY

PLEASE STAY FAR, FAR, FAR AWAY FROM TURNKEY RENTALS!!!!!!!!!! If you want to save your vacation and money, STAY AWAY! Renting a vacation home via VRBO from TURNKEY WAS THE WORST DECISION MY FAMILY COULD’VE MADE. I never Leave reviews.. but I am Writing this as I sit In a car on what is supposed to be my son’s 5th birthday celebration waiting on turnkey to refund my money. We rented this property in March of 2021. We paid in full on the due date and on yesterday 11/4 (my son’s birthday) we packed up our family to drive out of state with two toddlers in the car. Check in was at 4pm. We stayed at the park for hours and by the time we left, of course the kids were exhausted. My family traveled and went straight to the park and waited for check in. When we arrived at 6:45.. upon entry, there was NO ELECTRICITY. I called Turnkey.. to say they were perplexed is an understatement. They had NO IDEA what was going on with the unit. Might I add, it was pitch black, papers were on the floor and it appeared as if it had not been touched in days. They told me they would call me back in ten minutes and that was at least 3 times before someone offered a poor excuse of a resolution. She called me back and told me to flip every switch in the breaker box in order to see if that worked. I expressed how uncomfortable I was With this situation but my babies were slumped in my car and needed to rest. So I did That and STILL THE POWER DID NOT COME ON. I ended up tracking down a maintenance man on site after 3 hours of waiting with my kids sleeping in the car. He told me this was not the first time this has happened. Apparently the real owner of the unit has a power switch he uses and did not turn it on. Turnkey could not track him down. The resort was nice enough to reduce as much as they could and give us a night of stay. Turnkey was apparently still waiting on a “handyman” to be tracked down while my kids suffered in the car. All they could offer was $15 per person for dinner. When I asked for my refund, nothing was done. I kept being passed around from person to person and being told that I would receive a call back. Once I got My kids into the new location and in bed, Turnkey texted and asked if the handyman arrived. They were extremely dismissive in their tone over the phone and did not care about the state of our emergency. Now it is day two.. check out was at 11am and Turnkey has not refunded my money and does not care that we have no place to lodge tonight. We may have to leave to go home and not utilize our park tickets. I’m devastated and completely disgusted with the way my family was treated.