Leonardo Hotels
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where do I begin
where do I begin? We booked this hotel because it was one of the very few in the location we wanted that offered early check in. 10 am! PERFECT. After an overnight flight me and my girlfriends were excited to get rested before our 1 am reservation for lunch. We get there and the experience was anything but relaxing. The front desk staff were very rude, told us the room still would not be ready until 3 and only after 4 requests, were we finally let into a room at 11. The beds were comfy but not king as advertised. We ordered the Galentines package and never received the strawberries or the candle as advertised. They did comp our breakfast which was nice but we did not plan on eating breakfast there in the first place. The upper level was constantly nosey from the outside trash bin and the fire alarm went off nearly every day. We were never brought clean towels and ended up having to buy our own toilet paper. The Photo Booth in the lobby was a nice touch but ran out of paper on day one and despite many requests, was never refilled. There was a small charge on my card after that the staff could not tell me what it was from even after asking for a receipt. The only thing saving this hotel from a 1 star is fabulous service we received from Mat and Dion! They were absolutely fantastic and we looked for to seeing them for our night cap every night upon returning. The hotel itself is clean and looks like the picture but for $607 USD a night, I honestly expect and deserve more. Please look elsewhere when considering booking this hotel.