Leonardo Hotels
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Lovely staff, clean and comfortable
Birmingham Hotel. Clean and modern rooms. Huge comfortable bed with fabulous pillows. Generous tea coffee and milk. Fantastic hot and powerful shower. Would have been 5 stars except we couldn’t have any bar snacks, even crisps when we got back from our concert. It’s not a big task to sell crisps and nuts surely. I understand they have to shut the kitchen at some point but never heard of a bar not even stocking these. Staff on reception were lovely and helpful. Staff in restaurant area also lovely, friendly and helpful, food was really good. The other reason I didn’t do 5 stars was the cleaners yelling outside our door Sunday morning and knocking twice to see if we had gone even though it was over an hour before check out. Overall a great stay, slept well, clean and comfortable hotel. Great staff