Jo-Ann Stores
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Here is a warning my friends
Here is a warning my friends. I thought I would be a pinteresty mom and make some of those fleece tie not blankets. Mainly because I have one and LOVE it. So I was doing all my kids plus the girlfriends too. I priced fabric for sometime and then Joann.com had a sale that I could not beat. Time to order all this fabric. HORRIBLE decision on my part using Joann.com. So I placed an order than included many, many yards of fleece in different colors and designs. The total was $248.81. So I ordered on 11/9, the last day of their sale. A few days later, when I checked my bank account, I became concerned. I saw the charge on 11/9 from joann.com for $248.81...but then I saw more charges from Joann.com. I am not a crafty person. I made one order and one order only. I immediate became concerned when I saw that on 11/12 I had charges for $9.51 and $122.46 from Joann.com. and then on 11/13 another charge for $60.99 and $25.35 from joann.com. I freaked out. Clearly someone had stole my info and was on a crafting binge! I immediately went to the website and there was NO CUSTOMER SERVICE phone number. The only way to contact was email...I sent the email but when it said it would take 24-48hrs to respond, I was not okay with that. I called the closest store in Big Rapids and they could not help since it was an online order. I finally have to Google "customer service number for joann.com and after the second try I reach the real customer service number. I speak to a customer service agent and they tell me the original charge for my purchase of $248.81 is just a hold on the funds in my account. And then as each item or items ships, they will charge me and once all items have shipped, the original $248.81 hold will be removed. So $248.81 was put on hold on my card while they waited and made multiple charges to my account as everything shipped. So I basically was charged $500 instead of the original $248. I literally shop online ALL THE TIME. I have never heard of this practice and they cause me many fees from my bank. And I am at a loss why they just couldn't charge me the full amount instead of the "hold" and ship it. I placed the order on 11/9. A hold for the full amount was taken from my account while the slowly charged me for each purchase. The hold finally left my account today as the last $30.99 was charged. I shop online all the time...like daily. I have never had this happen and this is honestly the most ridiculous process I have ever heard of. I will NEVER shop joann.com or in their store no matter how pinteresty I become. What an absolute hassle and rip off.