Z Hotels
View company profile →
Sad to say the worst hotel I have ever…
Sad to say the worst hotel I have ever experienced and such a shame! I spent one night at the Z Hotel Covent Garden last night and the experience was nothing short of awful. I was given a room in the basement of the hotel, which I was fine with, the room itself was fine (basic but clean and efficient). However upon climbing into bed I was met with continuous bang and stomping sounds coming from above me - as though people were moving furniture around. It was so loud that even putting in headphones and playing music did not drown out the racket coming from above. And this continued all night - from 1am all the way through to 6am. Upon asking the next morning if there were any rooms on the ground floor of the hotel, the reception told me “no there are no guest rooms on the ground floor” - so the sound being made all night was coming from the Night porters/staff. Now being able to sleep when in a hotel room is probably the most important aspect of the function of the room. And being kept awake all night due to actions of the staff is just totally unacceptable. Sad to say I won’t ever be staying with Z Hotels again. The experience left me understandably exhausted and drastically effected my ability to work the next day.