Winn-Dixie Stores
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Winn Dixie Cocoa Beach Canaveral Plaza
The store in Cocoa Beach Canaveral Plaza is the worst in the area. At one time, after the reopening after a hurricane, the store had great potential. The staff was great, always helpful and willing to provide wonderful customer service. In the last year or so, no seems to care. Products are moved to new locations every other month it seems. When you ask an employee where the item is located, no one knows or they do not carry it any longer. There is a woman at the self check out who has a terminate scowl on her face and has to be one of the rudest people. I hate to point out but blond hair. For instance, I was standing near the self check out looking at my grogery list before actually getting in line. In front of other customers, she yelled across from the other side of the aisle and said what are you doing? I said I am about to check out but looking at my list. She replied you cannot stand there and block everyone. There were no other customers there. Another time I forgot my wallet in the car after self-checking out asked her if she could put a hold on this while I ran to the car to get my wallet I moved the now full cart to the side and she acted like I was going to run out of the store stealing the entire cart when I had already asked her if I could leave the cart right there. Rude. The customer service "counter" is anything but. Again an older man is working who knows nothing about customer service. When asked for a specific item, he said what color is that? I replied if you are working at customer service you should be aware of products by name. Ended up walking out without purchasing the items I intended to buy. Aldi is purchasing Winn Dixie but unfortunately, this store will remain Winn Dixie and most likely under the horrible management that exists there today. Someone should take note and make some changes. I hate to complain about people who are simply trying to make a living, however, it would appear that moving people to other positions where customer contact is minimal would be a better situation for everyone.