Celebrity Cruises
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Afternoon
Afternoon I am writing this email whilst docked at Santorini. Its our second cruise with celebrity and we were very surprised that sparkling water is not included in our classic drinks package? Also it’s a 5% commission charge when using your room card in the casino, also no tea/coffee facilities in our cabin. It seems the little things have been stripped back to cut costs and increase profits. Also my wife had her hair coloured in the on board salon, to her dismay she was told that the staff were not included in the cost of gratuities by paying guests and further gratuities were requested within the spa. Very disappointing and we won’t be booking again as other providers do think of their customers first and foremost.