Mint Mobile
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Mint mobile illegally locked my phone and won't unlock it
I purchased my iphone 11 pro almost 5 years ago now from the apple store UNLOCKED. I checked to verify it was unlocked when buying it and it was. I then signed up with mint and they've been the only provider I've had since getting the phone. Now, after numerous hiccups with Mint, I'm trying to switch carriers and my phone is saying "SIM Locked" so I can't use my new eSIM from the new carrier. I've contacted mint multiple times, have had hours of long convos, and also apple support with no solution. The VAs at mint keep telling me the same scripted response "we don't lock phones if not bought from mint" which isn't true, because it was unlocked when I bought it and I had also traveled internationally at one point and was able to use an international SIM just fine because it was unlocked and then inserted my Mint sim card when i got back to the states just fine. My phone also wouldn't have been able to work with mint in the first place if it was locked. Then after some time, i decided to travel again and it said my phone was locked which forced me to buy mint's international plan which was really annoying and expensive since i didnt have any other option at the time. Now I'm being forced to switch carriers because Mint canceled my account (I pay $200 each year for a prepaid plan, i renewed this in april and then they cut my service and wouldnt help or refund my $200 so I bought another $200 plan in May and asked for a refund of the first $200 charge, they didnt refund it and so I disputed one of those $200 charges with my bank and now they wrongfully canceled my account even after explaining that I was charged twice for the same service). So now im being forced to switch but i cant even use the new provider's service because mint wrongfully locked my phone and is denying it. Apple is also saying that mint locked it. Anyone know how to fix this??? I heard you need to threaten them with contacting the FCC in order for them to do anything which is crazy and is making me like the company even less EDIT: Now I've received the same generic response that every other negative review has gotten from Mint saying to contact their CS which is useless and they don't do anything and I've had multiple calls with them already explaining this and they do nothing!!