Daisy D

Asked for top end service, but service was so poor

Beyond frustrated

I’ve just wasted almost an hour of my life trying to get to the Extended Warranty to the correct date. I purchased it on the 21st of June and once I registered it tells me that the purchase date was April. After troubleshooting, I managed to do a chat online to somebody and there was a disclaimer saying that don’t give any personal information as it wasn’t HP? I was then directed to dispute the warranty. I had already registered and tried to add proof of my purchase. I noticed the details were grey scaled out now was unable to change. I added in the comments and sent it off. Only to find a message saying there was a problem please try again later. Wow, it’s 2025. There must be an easier way of trying to resolve this HP come on!

Stephanie

What a simple process