The Underfloor Heating Store
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Terrible delivery service and design…
Terrible delivery service and design services Guaranteed Saturday delivery. They called me late Friday to say the postal company refused to take it for Saturday despite being ordered well within the time window. I was advised it would be delivered Monday. I call at 4pm Monday to say it’s not arrived yet .. “Don’t worry we can see the courier has got it and will be there by 6pm.” 5:50 I call to ask where it is again.. there phones lines are open to 6 but no one answers. Why say you’re open to 6 when nobody answers calls. Just shocking! I asked for a floor design after I sent an easy to read hand drawing with every exact measurement… they failed to get anything right 6 times! I gave up with the shear incompetence of the design team.