Water Babies
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Sandbach Waterbabies
Overall we've been really disappointed with the experience so far from waterbabies. Our little girl started lessons at Ashfields when she was 12 weeks old. The building requires either a code to enter or someone to let you in which for the first few months waterbabies had. They have removed this and it has created so many problems in that either the instructor has to leave the pool 5/6 times a lesson to let people in which means that out of a 30 minute lesson she's out the pool for 5 minutes of it or alternatively, we don't get let in until after the class start time which means by the time we have got changed we enter the pool 5/10 minutes late so only get 25/20 mins of swim time which when you are paying £18 per 30 minute session is ridiculous. When the issue arose in the summer term we raised this with water babies Sandbach and after our emails being ignored for 3 weeks we had a call from Oliver who told us they recognised it was an issue and we would all be issued an email with the door code from Anna by the Sept term so we hoped it would be resolved. This promise has never materialised so we are still having the same issue now. They also sent a generic marketing email around saying that they weren't going to replace the door entry lady that had left as this way worked perfectly well as the instructor did not leave the pool and spectators were expected to open the door.....not what Oliver had said on the phone or feedback from clients as we know we aren't the only one to raise this concern regarding classes at Sandbach. It's also not the reality as the instructors are regularly leaving the pool. I note my email from September regarding this has still gone unanswered too. In addition to this, since the start of September we've already had 2 classes cancelled (out of 6 so far), each time they were cancelled with no more than 90 minutes notice of the class start time with no reasoning. The message said the class would be rescheduled but on speaking with the office they said they were not rescheduling them. As a side note, the badge system that has been introduced is very poor, our little girl has swum with them for over a year now and has only received one badge so far. It's such a shame, as the issue in entering the building is a very simple fix, which Oliver agreed would be resolved by them however this has yet to materialise and therefore it appears that they have gone back on their promise in order to put profits ahead of benefit for the children.