Carrentals.co.uk
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I booked a Renault Espace or similar in…
I booked a Renault Espace or similar in Carrentals Standard category for a recent trip to Spain. On arrival the hire company OK mobility stated it wasn't available and gave me a VW Caddy. This is in Carrentals Compact category. I had no choice but to take the car. I followed this up with Carrentals.co.uk who said they are only obliged to provide a similar car. A Renault Espace is not similar to a VW Caddy. One is a car, the other is a van. I'm not sure of the relevance of having a Category when you aren't guaranteed a vehicle from within this category. Be cautious when booking through Carrentals.co.uk