EYG Home Improvements
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Truly appalled with this service.
Truly appalled with this service Will not recommend or use EYG and have reported our experience to trading standards A small garage window was fitted by two men they left two gaping holes in the top and bottom of the beading in the upper left aspect of the top window. They left knowing this and not mentioning it When reported to EYG another man was sent a couple of days later he stated that the beading has been crushed BUT then tried to re-install it We stopped him requested that it should be completely redone and encouraged pictures to be taken and the piece re-measured to fit Two weeks later another man came stating it had seemed as though the job had been completed No pictures had been attached and the measurements taken were incorrect He returned a couple of days later and replaced the beading and altough repaired the gaps on the left NOW left gaps on the right He remeasured and said would return During this time we were twice called by Dan to see if we were satisfied with the completed work. Fully expressed our disgust at the lack of professional expertise ,and reported to him how I had been spoken to by a manager called Paul who stated mistakes happen , what was my problem as it was being corrected and no good will gesture would be offered as he didn’t get involved in unnecessary things such as that. He was most rude and I was appalled Eventually after a six week interval the window was complete and a good will gesture applied. I cannot say the work is perfect Will look elsewhere to replace the windows in our home as no confidence or trust in a company which works in this manner on one small window !!!!