Tesla
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The Order and Delivery was a mess but car exceeded expectations
Purchased a used inventory Tesla Model 3 in March 23 via the website. It was almost impossible to order due to IT errors, then spent 3 hrs at the showroom trying to order it, eventually I got the order placed. The showroom said I had to pick the car up within 2 weeks so sold my current car, a couple of weeks passed an I was then given a pickup date and told to transfer the money within 72hrs which I did. As soon as the transfer was done the pickup was cancelled, I called the customer services many times it was a complete mess and they couldn't tell me when the car would be ready, many hours on the phone and weeks later I picked it up. The good news was that the car was in excellent condition and exceeded my expectations but the process of purchasing was a complete mess.