Hazelton's Canada
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Sham practices
I placed an order through Hazelton's website - I paid for two upgrades on wine and one on cheese. The package ordered arrived 3 days later (despite upgraded shipping paid for), and 2/3 items I had had chosen with upgrades were substituted for without the company alerting or asking me about the change and with no reimbursement for the upgrades I had paid. When asked about this, the company spokesperson, Jane, simply stated - they had the right to substitute any order based on availability - and I should read the fine print. Luckily, the rest of the economy does not function under such consumer-unfriendly practices. I will never order from this company again.