ryntak

Oct 14, 2022

Not willing to help

I attempted to purchase a washer/dryer combo this morning online. Unbeknownst to me, my bank had previously flagged my credit card for possible fraud, due to some other purchases I'd made. So, the online purchase declined a few times. I then called my bank, and got everything cleared up. After speaking with them, I attempted the online transaction again, and it appeared to go through. I am/was making this purchase from Texas, for a pick up in Wisconsin by the renter of my rental property out there. He drove an hour to pick it up. While there, he was told there was no order in the system. So, I called customer service and was told that because my credit card was declined multiple times, they'd (rather, their fraud prevention TPA) flagged it as possible fraud, and so the transaction wasn't taking place. I asked how we could remove the flag, and was told we couldn't. I asked for a supervisor and spoke with 'Cory' (do not recall last name). Cory - though nice enough - was unwilling to let me speak with his supervisor, and was unwilling or unable to help clear the transaction. My only options, I was told, were to a) go into the store in person (again, I'm in TX, and this was a unit in WI), or to use a different credit card (which I didn't want to do, as that card has a zero balance). I get the concept of needing to have fraud protection, but the inability to undo a flag is unacceptable. I will be proactively steering people away from ever purchasing at American Freight. I would be willing to - and will advise any others I speak with - spend a little more money elsewhere SOLELY to avoid doing further business with American Freight. Absolutely horrid way of doing business.