Bord Gáis Energy
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Signing people up without permission?
Got a call from them a week ago offering me the same terms as i’d had for the past year. The caller told me that it was a great offer and that if would give the same discount and it wouldn’t be a year long contract - a rolling monthly contract. A week later I receive a letter congratulating me on signing up for another year. So I emailed them as follows “Hi. I received a phone call a few days ago offering me a discount if I continued on a month rolling basis. I asked the caller to send me the details of what was being offered, by email, and she said that she didn’t have a document or information available to email. I then asked her to post it to me, which she said she would do. Today I received a letter thanking me for renewing (which I’d told her on the phone I’d ‘consider’)- obviously taking it for granted and no mention of the monthly rolling contract she referred to. Can you send me on the details she referred to please (rolling monthly contract)” Two days later they emailed asking me to confirm my address. I gave it to them A day later I got the following reply: “Thanks for your recent email to Bord Gáis Energy. I'm sorry for the delay in replying. When our Telesales Team called you on 7 November 2019, they signed you up to a 15% discount off our electricity unit rate for 12 months. This discount will be effective from 1 December 2019, when your current discounted offer ends. There is a 14-day cooling off period for this offer if you wish to cancel it. For more information on Billing Enquiries, please click here If you need any further help please see our frequently asked questions on bordgaisenergy.ie. You can also download the My BGE Mobile App from the App Store by clicking here. It’s a quick and easy way to manage your account, with our app you can: · check your account balance · pay your bill · see your next bill date · submit a meter reading Mark The Bord Gáis Energy Team” So basically they’ve just admitted they signed me up without my permission. I’ve replied to them: “Hi. Please read my email again. You've answered question I didnt ask. Please listen back to the recording of the phone call with your representative. “ Failing a satisfactory explanation, the next stop will be the Energy Regulator etc.