Celebrity Cruises
View company profile →
Agent error roulette
Hope and pray if you book a cruise directly with Celebrity. If the agent makes a mistake, you could lose thousands of dollars because Celebrity might make you pay for their error. In my case, not 1 but 2 Celebrity agents told me I could apply my Future Cruise Credits to a cruise in 2023. So I booked one with them. A few weeks later, they told me that my FCCs would expire at the end of 2022. I'm now stuck with a 2023 cruise and I'm out several thousands of dollars. The supervisor I spoke with told me that I was a victim of " agent error " but that he couldn't do anything about it. Our next cruise will be with Holland America because we've never suffered " agent error " when dealing with them and it seems to be a stand-up company. So think long and hard before booking a Celebrity cruise.