CH
China Airlines
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Unannounced delays
Unannounced delays, crashing website, useless iphone app. The staff doesn't speak English at all, uses a whacky translation app that just generates gibberish. The delayed guests got no compensation, free VIP lounge pass or snacks even. For the VIP lounge you can only pay with cash, but there's no cash ATM at the airport, and they laugh you in the face. If you're not Chinese don't even attempt flying with these guys.