Clare Jackson

Aug 8, 2026

I would give no stars if I could

I would give no stars if I could. I bought what I thought was 7-day access, paying £1.99. A week later I was charged £29.99, recurring payment. What was not evident when I signed up and paid, is that the 7-day access then became a monthly subscription, and there seems to be no way to cancel. I contacted them using the 'report an issue' function, the night before the trial ended asking them to cancel the payment and subscription, which they did not do, and contacted them again when they had taken the money, asking for a refund but have heard nothing.