Routes Car Rental
View company profile →
Misinformation
My rental was cancelled by routes after I had arrived and signed all the paperwork. Routes stated that the renal had to be for the entire time based on my airline booking. I reviewed the rental policy and based on that policy, I should have qualified for the rental. Since the agreement was cancelled by Routes and not me, I requested a refund but was not given one. Routes stated that I did not "have a valid flight in and flight out tickets at the time of rental" however I did. I showed that to the agent and she agreed that I had a round-trip ticket. The issue she stated was that the rental was not for the entirety of the dates I was in Florida. Based on Route's Rental Policy, it states "All renters who cannot present proof of a round-trip airline ticket that includes the rental period are considered local renters." I had proof of a round-trip ticket, and the date I wanted to rent the vehicle was within those dates. The policy does not state the rental dates had to be in the entirety of the of the round-trip ticket, it only says it has to "include" the rental period. If that is what Routes wants, then it should be explicit on the website and in the rental policy.