PR
Princess Cruises
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Wake up Princess...
I book my travel through an excellent Travel Agent who serves me very well. I am booked on a Princess Cruise in two weeks time and am a Platinum member. However, being referred to the app as being the only way to check in and record detail is fine as long as the app is fit for purpose and works. It doesn't....and I have spent countless hours..(no exaggeration)...trying to log in requested detail, and I still have not succeeded. Calling Customer Service is also a waste of time...unless you have more than two hours to spare with a phone on speaker.. Princess Cruises....wake up! Get your IT people into gear or jettison this application and revert to trad methods until you can get it right!