I’m writing this to warn others to stay…
I’m writing this to warn others to stay away from Halfords in Peterborough, especially the garages managed by Stuart and Kez. On 07/04/2025, I brought my car in for a simple oil and filter change. What should have been a routine service turned into a disaster. They broke the oil sump, causing significant damage to my vehicle. At first, they blamed me, claiming it was my fault, but eventually admitted their responsibility. Since then, it’s been seven weeks of lies and delays. They keep telling me they're waiting for a part from Ukraine, which I find hard to believe in 2025 for such a common repair. Meanwhile: • My car is still not repaired. • I've had to hire a car at my own expense. • They haven’t refunded the cost of the original service. • My driveway is covered in oil from the damage they caused. • And worst of all, I’ve been constantly lied to by both Stuart and Kez, who offer no real help or accountability. This experience has been stressful, expensive, and deeply frustrating. I urge anyone considering using Halfords for car repairs or service to think twice and look elsewhere. There is a serious lack of professionalism, responsibility, and customer care at this branch. Don’t make the same mistake I did.