Kits
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Excellent Customer Service
I have been extremely impressed by the level of customer service I received regarding a recent order for sunglasses. I placed my first order for sunglasses and received them quickly, within a week. I really liked the way they fit but the lens colour was not what I was expecting. I sent an email to customer service asking about the lens colours that were available for my prescription and decided that I would prefer a different frame colour with the lens colour that I had available to me. I requested to exchange them and received an immediate reply that my new sunglasses were already ordered with my requests. Not only that, I could keep or donate the sunglasses from my original order. I was so pleasantly surprised by the swift replies and ease of correcting my order. I was expecting some minor inconveniences in order to correct this but did not experience anything like that. I have been so happy with my experience with Kits. I have and will be recommending them to everyone based on my experience and the quality of products available. I really like the selection of frames, the quality of the frames and lenses as well as the fast production and shipping. I have already placed an order for regular prescription glasses and am so excited to get them too. Thank you so much for your dedication to your customers and your products!