Jura Watches
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Extremely Disappointed – Poor Service and Broken Promises
I ordered a luxury branded watch from Jura Watches over 4 weeks ago as a special gift for my wife’s 50th birthday. The advertised delivery time was 3–4 weeks, which seemed reasonable. However, I received no updates whatsoever during that time. After chasing for information, I was told the watch was not in stock in the UK and had to be ordered from the manufacturer in Switzerland —something that was never communicated when I placed the order. Even worse, no one could give me a definitive delivery date, after many calls and requests for updates. I spoke to several members of staff and a manager on multiple occasions and was promised call-backs that simply never happened. In the end, I had to source the watch directly from the supplier myself—who had it in stock and offered immediate collection. Not only was this incredibly stressful and disappointing, but I'm now an additional £400 out of pocket due to Jura’s complete failure to deliver or communicate. This level of service is completely unacceptable from any business, let alone one that claims to specialise in luxury brands. I won’t be shopping with Jura Watches again—and I would strongly advise others to think twice before doing so.