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Worst Company I have ever come across.
I bought a pair of rechargeable hearing aids, taking their refund guarantee at face value. This guarantee stated try them for 90 days, if not satisfied we will refund every penny paid, no questions asked. I received them and tried them for almost 2 months. After 5 requests for a refund, they now tell me that it only applies to unopened and unused items. They have still not told me how I can try them without opening and using them! I have never come across such a deceitful and dishonest way of operating, and I would personally be ashamed to work for a Company that treats its customers with such disregard. Update Finally received full refund, but only after 6 emails, telling them what I thought of their business practices and this 1 star review (would have left zero stars but couldnt). They said I could also have a £50 store voucher if I either withdrew the review or changed it to 4 stars! Declined, of course.