Dexters Estate Agents
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BEWARE - We were misled, pressured, ghosted, and left without a rental flat after paying over £5,000.
BEWARE: We were misled, pressured, ghosted, and left without a flat to rent after paying over £5,000. We paid a deposit, one month’s rent, completed referencing, signed a contract, and even set up a standing order — all for a flat that Dexters assured us had been accepted. Three and a half weeks before our move in date, we were suddenly told the flat was no longer available. We were never contacted again by the agent we dealt with. I don’t normally write reviews but my girlfriend and I had a genuinely awful experience with Dexters. I’m sharing this to warn others, especially since I’ve since learned that several friends have had similar issues that never seem to appear in Dexters’ reviews. We viewed a one bed flat to rent in Nottinghill. It was listed at £2,700pcm but during the visit the agent informed us that they had advised the landlord that fair rental value was £2,500pcm and that they believed the landlord may accept closer to this amount (they claimed that they were already renting it out on behalf of the landlord). We put an offer in the next business day at the amount we had been informed that the landlord was likely to accept. We then underwent a series of reoffers due to the agent now informing us "this is unlikely to be accepted" despite implying differently in person. Our final offer was finally above the asking amount because we wanted to secure a flat to rent. We were next informed that the Landlord liked our offer, but needed us to sign a three year contract. Our response was that this would only be possible if we had an option to break at one year. We then shortly after recieved a call from a more senior letting agent (who we had not dealt with sofar in this process) who attempted to persuade us that we did not need an option to break "because the government is about to pass a renters reform bill which will make contracts become monthly" implying that a three year contract wouldn't actually matter. This felt incredibly predatory: a letting agent using the prospect of a reform bill to pressure prospective renters to sign longer contracts. We reaffirmed that we would be unable to sign unless there was an option in the agreement. The initial response was to continue to attempt to persuade us that we were wrong, but ultimately the call ended. We were told that an option was fine but there was a hard start date that we must agree to which was two weeks earlier than our initial move in date. We agreed. Dexters then said that they would get back to us. Later the same day, we got a call to tell us that the landlord had accepted our offer, amazing! We then completed everything ourside as instructed by Dexters: completed the referencing process, paid a months rent, paid the deposit, and signed all of the agreements. We were happy that we now had a place to rent. We emailed Dexters weekly after this asking them to resend the link to our tenancy agreement (which had conveniently expired), but we were no longer receiving replies from our agent. Three weeks before we were supposed to move in, we were told that the landlord technically had not signed the agreement and that they would chase the issue the same day and let us know after their meeting with him at 11am. I then proceeded to ring Dexters several times throughout the day as differening agents proceeded to lie to me to inform me that our agent was not in. Near the end of the day, a new young agent who we had not had any dealings with at all rang us to inform us that "the landlord has blindsided us" and pulled out. The previous agent who we had dealt with now no longer replied to our emails. The new agent sorted the refund of our money, and told us "I have a property to put you into" which upon viewing online learned meant an overpriced property that had been on the market for over a month which another agent was unable to rent out. We have not heard from Dexters since. I have not mentioned the agents names that we dealt with, but they are those mentioned in other postive reviews for Dexters Nottinghill.