Regain
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Terrible service for a 'therapy' provision. Would never reccomend.
Booked for couples therapy to try to save my marriage and family life. original therapist never responded at all! So i requested a new one and weeks later was matched with a new therapist (Julia S) cancelled last minute for her own health reasons and then didnt contact us again for over 3 weeks when I had asked if she was feeling better. When i tried to rearrange i heard back after christmas, by which time my husband had decided he didn't want to try couples therapy anymore, I contacted regain to request a refund, to which they agreed in emails response as we had not used their services at all. I responded to their email to confirm I had followed all the steps they had given to cancel my direct debit and let my therapist know we were not continuing (interestly she responded to that) That was 3 weeks ago, I've sent 3 chaser emails on a weekly basis and am being ignored. I will be taking the matter further as I have it written in black and white and this is adding further stress to my already overloaded stress and depression levels and a failing marriage that I was trying to save, Not to mention i had paid 4 installments of £260 whilst this was ongoing so have spent over £1000 and recieved nothing in return. They are very clearly only interested in your money and causing further disruption and chaos in an already fraught and dismal situation.