Enact Conveyancing
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I am very disappointed with the level…
I am very disappointed with the level of service received from Enact, they seem to have no regard for the fact they are dealing with people, their lives and in my case, a very sensitive and emotive situation. You are assigned a caseworker and must conduct all communications via an online portal – this is extremely unhelpful when sometimes all you want/need to do is have an actual conversation with someone. You can call their general enquiry line, but this is essentially just a human answering service, because all they do is pass your message onto the team who are dealing with your case – a message you can leave on the online portal anyway! In my case, they wasted over a week asking me the same questions over and over again - answers they could have found if they had simply read the documents they asked me to upload. Within that time, they also negated to answer any of the questions I repeatedly put to them and seemed to just simply ignore them. After all the back and forth, they then ‘refused’ to proceed with my case and told me I’d have to go through my solicitor. I only found this out because I called their general enquiry line so I could get an update on my case – it is still unclear if I ever would have been told this if I hadn’t made that call. The delivery of this message was unprofessional and has ended up costing me more money, because they could have told me that in the very beginning if they’d bothered to read the documents they asked me to upload. I would not recommend Enact at all and strongly urge people to look at other conveyancing firms.