Squirrel Internet Ltd
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Top quality service
Fibre has finally arrived in our town - through Fibre Heroes - and there is a limited list of ISPs. I was drawn to the simplicity of Squirrel's website and also their competitive pricing. I have a fairly complicated home network so needed to understand whether the Squirrel offering would be sufficiently flexible to meet my needs. Every email I sent to Squirrel was replied to within minutes with authoritative technical answers. When I called, the phone was answered within a couple of rings by someone who really understood what they were talking about. This gave me enough confidence to place an order. The booked install date was only a fortnight later with the site work all carried out by Fibre Heroes. Despite a number of setbacks, including having to dig up the neighbour's drive to clear a blocked duct, the work was completed on the day. Since then, the internet has worked perfectly with speeds as advertised. I've sent a few follow up questions by email and they've all been answered within minutes, including on a Saturday. I couldn't be happier with the service I've received so far.