Routes Car Rental
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RUN DON'T WALK! Cancel your reservation with ROUTES!!
The worst experience I've ever had with a car rental. STAY AWAY!! Routes Car Rental will take your credit card info and charge you throughout the rental, without letting you know. Customer service at the counter is terrible and if you try to call expect to stay on hold for at least 20 minutes. They changed the terms of my agreement randomly and didn't honor the terms I originally booked my car with. I purposely rented a car with unlimited mileage but during the trip I got an email stating I would be charged for .20 for each mile over 200 a day. They were out of cars when I arrived and gave me jeep to drive for 5 days across the state. I have back and knee issues and a jeep is a bumpy ride especially on freeways at 65mph. I was charged an extra $200 for leaving the state and was told I should have gotten permission to drive from Illinois to Indiana. I also had to go to Wisconsin and tried over 2 days to call and ask permission but was told multiple different answers, one agent said I'll be charged again and the second agent said no it was a one time charge. I had to cancel my credit card to prevent them from charging it again. For the next 3 days they attempted to charge my card. Stick with the big agencies- Alamo, Hertz, Budget, AVIS. I rented dozens of times from them and never been charged for crossing state lines or driving too many miles.