GRADE MOBILE
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Order ID #230061
Order ID #230061 The process was relatively straight forward and easy to use. They significantly reduced the price compared to the initial offer quoting ‘deep scratches’ on the screen which certainly were not visible by eye. They did offer to send the phone back free of charge however we eventually agreed on a negotiated price which I was happy to accept. They then paid me via PayPal despite several requests to pay into my bank account directly. This resulted in a 1.9% reduction of the amount transferred due to a charge to use PayPal as a method. I was never made aware of this charge at any point during the process. When I complained about this I was told there was nothing that could be done to rectify this. I had also been offered £5.00 if I returned my phone within 7days of receiving the postal pack however this never seemed to materialise either. Overall, I would suggest shopping around and consider using a different company. Be aware the initial high price valuation given seems to be a tactic to draw you in before making significant reductions. I received a small gesture from Grade Mobile for providing a constructive review, but it was not conditional on being positive.