Routes Car Rental
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Unsatisfactory…
I had a very good experience with Routes in Chicago so had no qualms about renting from this company in Houston. (1} Routes in Houston is not in the car rental center. It is in the middle of a huge parking lot somewhere. Who knows where? (2) Routes in Houston has a tiny building with three rooms, each with a monitor. You speak to a customer service agent on that monitor. (3) This person was very polite, so no complaints on that score. (4) We were asked if we wanted to pay $75 to avoid paying fines for unpaid tolls for 3 days. Really? That's a hunk. (5) Our car insurance that has always been adequate elsewhere isn't satisfactory for Routes. We were asked to pay $300 for insurance, $200 to be returned if we didn't have a car accident. So, that means that we would be out $175 above the 3 days car rental. I cancelled our rental. (6) We were left in the middle of this huge parking lot, not knowing where we were, no return vehicle in sight in half an hour and having to get ourselves to the car rental facility near IAH. We had to pay for an Uber and wait another half an hour, along with another couple who refused the rental for similar reasons. (7) We have not been reimbursed for the car rental. How would you rate our satisfaction with this experience?