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Unfortunately this was chosen by the…
Unfortunately this was chosen by the bank for remortgage application, or otherwise I will never recommend anyone to choose them, unless you are ok with every respond are being carried out by Bot. Never give any respond via their online chat. What's more, sending you SMS asking for call back, which they never call in the first place. The person who answer the phone is rude and simply doesn't care. It makes worst when they doesn't have knowledge about your case. Instead, just insist on getting pass the step which is assigned. Never recommend.