PU
Pure Electric UK
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I bought an Air 4 Pro for my son
I bought an Air 4 Pro for my son, but it developed an E3 communication fault after three weeks, so I set about contacting Pure Electric for guidance. This was not easy! They don't have a phone number to ring, so my first contact via chat was an AI bot called Fin, who is there to fend people off from actual support from a human being. Eventually, I was directed to email help@ and emailed them on 24th April. As of the 7th May, I have received a replacement box to return the scooter. I have now been waiting a week for Manreet from Pure Electric to arrange the pickup.... Support is slow. Frustratingly slow. Such a shame as the scooter seems well built and pretty solid.