Leonardo Hotels
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Disgraceful reception member and manager
Last year I had booked in Leonardo Nottingham for a few days for our holiday. On the first day of check in I was exploring the area and coming back in for rest and then out for dinner nearby etc. On my way back into the room the keys would not work and this happened almost every time I returned. So I had to take the lift back to reception to get them recoded, however, this guy on reception ‘Asim’ said to me ‘ you are going all over the place! How about you calm down and go to your room’ the audacity to speak to a customer in that way? Mate It’s my holiday, I paid for my room and it’s not my problem if you feel I’m going ‘all over the place’ I can do whatever I wish on my holiday in order to access my room. I wasn’t going to let this go so I complained to another lady on reception, who incidentally told me that it wasn’t the first time this guy had been rude to a customer but keeps getting away with it. The next day a ‘manager’ caught me on my way out - large lady. Now she wanted to resolve the issue and apologised to me and said the guy is due for his review etc. It all felt very ‘lip service’ and the only thing she did was removed my review from trustpilot as I mentioned to her that I had given them a review of the service I received. Just like another reviewer said, I had written the names of the reception staff and manager in my original review and just like hers, mine was also removed. So yeah this company has no accountability and is only worried about public image. Also rooms were very old and basic. Desperately needs an upgrade.