lululemon.uk
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I ordered a More Miles City Backpack…
I ordered a More Miles City Backpack along with another Core Backpack back towards end of June 2022. The items arrived within the timeframe. Having used the MMCB for a few months, carrying a thin Dell laptop, the right shoulder strap had come off, hanging by a thread after October. That’s not really the quality we would expect from this brand. I had put the details on the online form with attached which I got an email to tell me to fill an another form. I have done another form, then I got an email to ask me for the same queries and photos by email. All this has taken over two weeks. And now no responses. Very disappointing, despite I do like their kit.