Samantha

Jul 5, 2025

Disgusting lazy company

I have a very serious bone condition and am disabled as a result and thanks to this disgraceful company I am now have to decide between my old now soaking wet mattress due to the heavy rain as outside my property and I’m not physically able to drag it back in the house, so will have to wait until my husband gets home from work or sleeping on the floor this delivery company’s 2 man team refused to deliver new mattresses citing H&S as it’s too heavy to life up my one flight of stairs to the bedroom despite this being the service I had pay for and they kept demanding I refuse delivery. My son insisted they deliver the new mattress to at least the front door, so they went to the back of their van and pretended for 20 mins to unload. They waited for my son to leave and then just drove off without delivering. They also refused point blank to take my old mattresses despite it being fully encased in plastic wrap, again claiming H&S because it was slightly damp from a passing shower. I would add that the drivers pulled the plastic coving apart as well. Although annoying it’s not the end of the world as my local council will take it for cheaper and I’ll just a refund but Not delivering my new mattress is a massive deal because the old one was replaced because it physically hurts me to sleep on with my health condition so is an essential replacement. The delivery drivers x2 men were rude, aggressive and kept making what I can only assume were nasty derogatory and insulting comments in another language although I fully understood the words smelly and *B***ch. The most laughable thing is the delivery drivers are falsely claiming that I was going to go call the police on them??? What exactly am I going to call the police and waste their time for? I can imagine how that phone call would go. “Hello police, the mattress delivery men are being belligerent, obnoxious and rude and refusing to do their jobs because they say my new mattress is too heavy” The police would quite rightly laugh at me and tell me to get lost. This has got to be one of the most outrageous lies ever told by delivery drivers who don’t want their job. I am now left with no new mattress to sleep on and with a serious health condition. I will add that I equally hold mattressman responsible for going with such a poor, low grade, lazy delivery company. I will add that this is happening on a Saturday and this diabolical company’s customer service is closed until Monday