Celebrity Cruises
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I’m deeply disappointed with how I was…
I’m deeply disappointed with how I was treated by Celebrity Cruises. I opened the Celebrity Cruises credit card (via Bank of America) specifically to take advantage of the welcome bonus—30,000 points, or $300, to use as onboard credit. I’m not a frequent cruiser—this was only my second cruise in three years—but I followed every step exactly as outlined. After meeting the minimum spending requirement, I received a message from Celebrity reminding me to link my card to my stateroom in order to use the $300 onboard. I did just that. Unfortunately, once the cruise ended, I discovered that the points never applied. Despite my card being correctly linked, something went wrong on their end. I called Celebrity Cruises multiple times, spoke with several managers (Jennifer, Jahu, Julio), and even provided an email from Celebrity themselves confirming the $300 credit was waiting for me onboard. Yet every time, the answer was the same: “Yes, it looks like something went wrong—but there’s nothing we can do.” I was even told I didn’t do anything wrong… and still, the response was simply, “Tough luck.” It’s not just about the $300. It’s about being treated like I don’t matter. I spent countless hours on calls, emails, and complaints trying to resolve this. The only thing I was offered? A chance to use the credit on my next cruise—as if I’d want to book another one after how I was treated. Maybe if I were a platinum Captain’s Club member, this would’ve been resolved differently. But as someone who simply wanted to enjoy a special trip, it’s clear my loyalty didn’t count. Celebrity Cruises, you’ve truly let me down. UPDATE 05.05.25 A few days ago I had reached out to the Celebrity Cruises CEO Ms Hodges-Bethge office. Today got call from Celebrity Cruises Executive Office and Diana Dolphin, who confirmed she was speaking on behalf of the Celebrity CEO Ms. Hodges-Bethge, basically said I’m screwed and the only way I can get my $300 back is to cruise with them again 😂😂😂 She was like a robot reading the script - unfortunately blah blah blah.. no attention to the point I was trying to make, no desire to listen and hear what I have to say. I had a few issues in the past with other firms but was always able to get a fair and just treatment at the end. I guess Celebrity Cruises is setting a new customer service standard 🤮🤮🤮 Total disgrace