Celebrity Cruises
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DO NOT Cruise with Celebrity!!!
I booked the flights through celebrity to be safe. There was a delay in the connecting flight and we ended up losing our vacation. That was unfortunate and out of celebrity's hand. What was in their hand and they managed it terribly was the refund process. I got my cruise refund more than three months later, and I had to spend hours and hours on the phone. What's worse, it has been four months now and I still didn't get refund for the unused flight tickets. I decided to give up on $1,200 because I couldn't take it anymore, I couldn't endure another phone call with their customer service. You wait for a very long time just so that you get transferred to another person and wait again and again. I will never do business with Celebrity again and I will make sure everyone I know is aware of their terrible customer service. They do not deserve the one star.