Caledonian Travel
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Torquay steam and cruise
The hotel Riviera was good in a lot of ways (entertainment very good) food reasonable but needs certain things checking into. Lift broke down Wednesday 16th July and was not repaired when we left Friday 18th July 25. There doesn’t appear to be a contingency plan in place if on 5th floor and cannot use steps? We had a special request for low floor due to mum having a walking aid but did not get. Also requested walk in shower which we had to pay £5 pppn which wasn’t advertised, done through hotel. I appreciate that Caledonian may not know about the hotel pushing the upgrade to a refurbished room with walk in shower?