Princess Cruises
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I can only echo what others have said…
I can only echo what others have said re the medallion app pre boarding . But I would like to share the nonsense of how it works on the actual cruise ! First day tried to order two drinks . You can only order one drink at a time although my husband was linked to my booking . You cant order a second drink until time allowed to drink the first one !This took half an hour . Other customers were waiting over an hour . We gave up and ordered manually .Another day the app crashed completely . So many guests at gusest relations trying to get the app to work . We struggled and also visited . We asked if we had missed the basic instructions and were they in the cabin . No because of Covid ?They advise you to book theatre shows/ cream tea , talks and everything through the app . When you arrive you are not checked in so even if you booked you maybe wont be allowed in as its first come first served . So whats the point of booking .It was explained very abruptly . We are not booking " merely expressing an interest " Really !!Only thing app is good for is opening the door . Aside from the app so disappointed in Princess . Food choice very limited in main restaurant . Cream tea dire . Evening entertainment (apart from Gareth Gates who was great ) was disappointing . Nothing much on during the day apart from bingo also . Waited over half hour to get drinks in the bar then told not allowed to take drinks into the theatre .Booked a spa treatment . Asked if there were any specials - "no" 2hrs later went to a ladies pamper talk . Same spa treatment offered at a special at $70 less . When I queried it very abrupt and couldn't fit me in at the new price .Eventually fitted me in the next day when I protested . Saw our room attendant only on embarkation day . Coffee/ tea bags and tea cups not refilled , no turn down /chocolates anymore .The queues and lack of seating around the coffee bar was ridiculous.You would have to go some to get the full use out of your drinks package with the constant wit times .The staff were lovely but just so understaffed and this is at a lower capacity of guests . We would not travel princess again . Hardened Princess cruisers were also not happy and asked us not to judge on this experience but its hard not to . I will be sticking with RC / NCL in future. No app to download and just relax .
