Celebrity Cruises
View company profile →
Celebriy Infinity from Barcelona Part 2 of 2
We were stunned then gathered ourselves and went back to the desk and asked for help to explain what was going on. The staff at the desk were extremely rude and aggressive and told us that we should go to Terminal 2 due to them having no idea as to which company our flight number belonged to. We struggled with all our suitcases onto a shuttle bus to Terminal 2, a good 20 mins away. We arrived and were told there was no flight from there going to Manchester. We had to reverse the trip to Terminal 1! We were, again, on the phone to Celebrity head office who were confused as to why we were not booked on our flight. They then arranged for us to get a flight on British Airways. We presented at the desk for BA and queued again, time running out causing us immense distress. When we got to the desk they had no record of us there either despite us having a reservation number etc. The member of staff on BA desk looked up the number and told us to go to Vueling. We had to go to their desk after queuing again. They found our reservation and we were so relieved until they stated that we had to pay for our suitcases to go into the hold. We had to pay 180 Euros. We still had to navigate security at this stage. We were not sure that we would make the gate in time and we were running around the airport as the gate was the furthest one away. As luck would have it (oh the irony) the plane was late which gave us time to get to the gate ready for boarding. At last we took off and were so relieved to be going home both of us suffering from a chest infection to boot which we caught due to the air conditioning in our cabin. On arrival at Manchester Airport we went to Terminal 3, we had parked our car at Terminal 2. Yes, you guessed it. We had to handle our suitcases etc. onto a shuttle bus to get to Terminal 2. Exhausted we climbed into our car. If it had not been for the stressful trips there and back we could have put up with the cruise itself by just sitting back and enjoying the scenery and just smile and wave as the saying goes, but sorry Celebrity you have let us down big time!!! A total shambles. Do not travel with Air France! Do not travel with Celebrity! We never shall again. Cunard all the way for us from now on.