Wisper Internet
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Horrible Experience with Wisper ISP
Horrible Experience with Wisper ISP I have been throughly disgusted with Wisper from start to finish. My experience with their customer service has been nothing short of frustr. I went a full two months without internet because they couldn't get a technician to my area, which severely impacted my work since I rely on the internet for my corporate job. Despite this, I was still forced to pay the full amount for two months with zero service. As if that was not bad enough, which I finally canceled my service, they had the audacity to tell me I owed them for a router that I do not have. I received a voicemail stating that I would be charged for this router because the technician "didn't have it," and therfore, they assumed it is still in my possession. I clearly explained to Carol from Whisper ISP that I watched the technician take the router to his vehicle and put it in the front seat, but she insisted that this couldn't have happened and that the router was still at my home. Now, I'm stuck with a bill for something I don't even have. It's beyond frustrating to be blamed for their inventory mistake. I have zero trust in Wisper ISP, and I will never use their service again. I would not recommend them to anyone, especially considering how poorly they handle customer service and issues like this. Absolutely terrible experience! Update: After I posted my experience through multiple review companies I got a call back. Not from a manager but they did want to take care of the situation. Funny how I got ahold of the BBB and posted to multiple review companies then I was called back in a panic and apologized to for causing an issue. Still would never recommend this company to anyone.