Princess Cruises
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BEWARE purchasing ONBOARD CREDIT from PRINCESS CRUISES
UPDATE 15th Nov 2020 Princess Cruises still have not REFUNDED for Onboard Credit dated 2017 which should have been refunded in Feb 2019! Have used Resolver procedures all the way up to CEO Arnold Donald of Carnival Cruise Lines but have received NO REFUND. PLEASE BE AWARE OF PURCHASING ONBOARD CREDITS FROM PRINCESS CRUISES AS THEY DO NOT REFUND irrespective of the signed contract! Paid for Onboard Credit in 2016 which was due to be automatically repaid in 2019. Reviewed in Feb 2020 and realised had not been refunded. Contacted Princess UK and was informed as credit card used was no longer in use was unable to refund automatically! But Princess had my Circle details and ALL my home address information including phone numbers but made NO effort to call, email or send letter! They agreed to repay money but am STILL WAITING nearly 6 months later. Received email from Millie Spicer saying hope I enjoyed refund cheque! Have REPEATEDLY informed Millie Spicer by email that NO REFUND RECEIVED! NEVER replied to any further emails! Seems MILLIE SPICER is ALWAYS "OUT OF OFFICE"