Celebrity Cruises
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I can’t believe all the problems I have…
I can’t believe all the problems I have had on this cruise. They were all little things but they have now added up. First my bag was pretty much destroyed somewhere from drop off to my room. It was sent down and they literally stapled it together and expected me to see that as acceptable. I had to argue with them to totally replace it. 2nd I was served a Scotch Egg and discovered the sausage was raw when I took a bite, minor I know, it all adds up. 3 only 2 out of 4 excursion tickets made it to my room so I had to go to guest services and have them print me another set. 4 I prefer to eat at the buffet for pretty much all my meals, twice did someone wait on me at my table and I had to go get my drink which took forever because there were only 2 bartenders. My food was usually cold by the time I got back and once my plate was taken. Multiple managers were made aware, the head of food service came and spoke to me. I was appreciative for his concern but I don’t feel anything was accomplished because nothing has changed. 5 I was charged for minibar items that either were never in my fridge initially when I got on board. I had put 1up on the counter by other things I never intended to drink but I guess was not visible enough because I got charged for 2, one that never existed and one that was there. 6 my beach excursions in St John’s was awful, it was a complete dump. 7 you can’t walk into Effy look at 1 thing without being swarmed by high pressure sales assistants. I will say they are lovely people but they need to back off. FYI, if they tell you the low price they are offering is only for that day I’m calling BS. I’m sure that price will be honored at anytime and might get cheaper closer to the end. I think that’s it but I have 3 days to go. This is my 4th cruise so I know this doesn’t happen on other ships, or at least to this extent, but it’s been enough things that makes me wonder about consistency across the fleet. Celebrity is supposed to be RC’s upscale line but if they want to call it that they need to pay attention to details better. If you are wondering, even though it should not make a difference, I am concierge (sp?) class and I have the premium beverage package. Also, the complimentary free bottle of champagne for my class is disgusting. Good thing it’s free and subjective