CE
Celebrity Cruises
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No deposit refund
Originaly a fan of Celebrity. But when my cruise was cancelled due to Covid the deposit refund was agreed 5 months ago. Still no deposit refunded and in order to talk to them its 7p a min, or visit FAQ which say nothing. Cruise date has come and gone and their only comment is that they are "very busy". However their financial systems can handle large numbers of new bookings in seconds if the money is coming in. Very poor communication and definately seeing Celebrity in a new (darker) light. All my other deposits with airlines, theatres etc refunded almost immediately. Celebrity's reputation is shot to pieces with me and will definately go elsewhere when cruising recommences