EW
EWT Water
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Appalling service and difficult to get hold of
Water softener still excellent and does a great job but every year have problems in getting my annual service appointment which gets put further and further back each year so I am paying much more and don't get refunded for these excess months' payments. This year it has taken over 6 months to get my annual service booked and I am still awaiting the refund of excess premiums. When I call, the line cuts off at just over 4 minutes and on the odd occasion that I manage to speak to someone they promise that somebody from the accounts team will call back within 24 hours and they never do. What a shambles, sort yourselves out EWT